Qatar’s Ministry of Commerce and Industry has authorised the reopening of Talabat Services Company following a one-week administrative suspension. The decision came after the delivery platform fully complied with the Ministry’s requirements and implemented comprehensive corrective measures to address violations of the country’s Consumer Protection Law.
Details of the Suspension
On September 10, 2025, the Ministry issued an administrative decision ordering the closure of Talabat’s operations. The action was taken in response to multiple consumer complaints and breaches of Articles 7 and 11 of Law No. 8 of 2008. The violations included misrepresenting products with false or misleading information, deceiving consumers, collecting unjustified payments, and failing to guarantee the quality of services provided.
Path to Compliance and Reopening
In response to the suspension, Talabat undertook several key actions to rectify the issues and regain its license to operate. The company established a permanent call centre to handle customer complaints more effectively, resolved all cases that had been officially submitted to the Ministry, and paid fines amounting to QAR 1.14 million. These steps demonstrated the company’s commitment to correcting its practices and enhancing its service quality.
A Message on Market Compliance
The Ministry of Commerce and Industry stated that its decision to authorise the reopening reflects its commitment to protecting consumer rights while also supporting market stability and encouraging regulatory compliance. The Ministry reaffirmed its dedication to strict market monitoring and warned that it will take firm action against any entity that violates consumer protection laws or engages in practices that undermine market transparency.
About Talabat
Talabat is a leading online food and grocery delivery platform founded in Kuwait and now headquartered in the UAE. It operates across several countries in the Middle East and North Africa, connecting millions of users with thousands of local restaurants, grocery stores, and retail shops.
Source: Zawya
