Deliverect, a global ecosystem of on and off-premise solutions for the F&B industry, has announced the launch of its Deliverect Kiosk in the Middle East and North Africa. The fully integrated self-service solution is designed to streamline in-store operations and enhance the customer ordering experience for restaurants and retailers across the region.
Streamlining The In-Store Dining Experience
The introduction of Deliverect Kiosk aims to address common operational challenges in the fast-paced F&B sector, such as long queues and order processing delays. The self-service terminals empower customers to browse menus, place orders, and complete payments seamlessly without staff involvement, aiming to significantly reduce waiting times and improve overall efficiency.
The launch comes at a crucial time for the MENA region, where the F&B industry is experiencing rapid growth fueled by consumer demand for convenient and efficient dining experiences. By automating the ordering process, restaurants can reallocate staff to focus on other value-adding tasks, thereby elevating the overall quality of service.
Driving Revenue Through Smart Tech
Beyond operational efficiency, the Kiosk is engineered to boost revenue. Citing findings from its existing deployments in Europe, Deliverect reports that the system has reduced order times by an average of 17% and increased ticket sizes by 30% through smart, automated upselling and bundling options. Furthermore, 50% of orders placed via the kiosks included an upsell.
Naji Haddad, Vice President of EMEA at Deliverect, commented on the launch, stating, “The launch of Deliverect Kiosk represents another important milestone for the company, where restaurants can reap the benefits and accelerate their business revenues even more while also enhancing customer experiences.”
Haddad added, “Not only is Deliverect Kiosk a catalyst when it comes to boosting productivity and sales, but this user-friendly innovative tech system is widely used by some of the popular brands in the world today, and we’re delighted that businesses in the MENA region can now leverage them which will help make their day-to-day operations easier.”
A Fully Integrated Ecosystem
Deliverect Kiosk is a cloud-based solution that integrates directly with a business’s Point of Sale (POS) system. This ensures that menus are managed centrally and updated in real-time across all locations, while stock levels are synchronized to prevent customers from ordering unavailable items. The system offers flexible hardware options, including floor-standing, wall-mounted, or countertop models, to suit various restaurant layouts from quick-service to dine-in establishments.
About Deliverect
Established in 2018, Deliverect is a global ecosystem of on and off-premise solutions for digital sales. Its portfolio includes Deliverect Restaurants, which helps businesses maximize their presence on delivery platforms; Retail, for managing online grocery orders; Deliverect Direct for automated sales; and Dispatch for last-mile delivery orchestration. Operating in over 52 global markets, Deliverect empowers more than 68,000 establishments, including major chains like Burger King, Little Caesars, and Pret A Manger. The company has processed over 1 billion orders to date across food delivery channels, including regional players like Keeta, Noon, Careem, and Jaheza.
Source: Zawya
