In a significant move to accelerate Dubai’s digital and green initiatives, the Dubai Electricity and Water Authority (DEWA) is exploring an enhanced strategic partnership with global technology leader Salesforce. The collaboration was discussed during a high-level meeting between HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and Salesforce’s global executive leadership, including Global President & Chief Revenue Officer Miguel Milano and CEO of Salesforce MENA Mohammed Alkhotani.
Aligning with Dubai’s Digital Transformation
During the meeting, HE Saeed Mohammed Al Tayer emphasized the strategic importance of partnering with global technology leaders to advance innovation and sustainability. This deepened collaboration with Salesforce is set to play a pivotal role in supporting Dubai’s broader digital transformation and green economy strategies. The partnership aligns directly with DEWA’s long-term vision of becoming a globally leading sustainable and innovative corporation, committed to achieving Net-Zero emissions by 2050.
AI and Data at the Core of Customer Service
A central focus of the partnership is leveraging Artificial Intelligence (AI) to revolutionize the customer experience. DEWA aims to deliver highly personalized, seamless, and proactive services that not only respond to customer needs but anticipate them in real time. By integrating data across various platforms, the utility provider will enable smarter and faster decision-making, ensuring greater agility and precision in its operations. This data-driven approach places customers at the heart of DEWA’s digital transformation journey, redefining service excellence in the utilities sector.
Enhancing Operational and Sustainable Excellence
The collaboration also aims to optimize DEWA’s field services through the deployment of advanced digital tools, driving greater efficiency and operational excellence. Underpinning these technological advancements is a firm commitment to sustainability. The solutions developed through this partnership will be designed to accelerate DEWA’s clean energy transition and support its ambitious net-zero targets, reinforcing its role as a key player in the region’s sustainable development.
About DEWA
Dubai Electricity and Water Authority (DEWA) was formed in 1992 as a result of the merger of the Dubai Electricity Company and the Water Department. DEWA is the exclusive provider of electricity and water services in Dubai, and it is committed to providing its services according to the highest standards of availability, reliability, efficiency, and safety.
Source: Zawya
