The Egyptian-born AI customer experience platform, Tactful AI, has been re-acquired by its original founders, Dr. Mohamed El-Dessouky and Dr. Eslam M. Esam, from US-based Tech Holding. This strategic move marks a new growth phase for the company, focusing on expanding its presence across the Middle East, North Africa, and Europe.
By the Numbers
- 10 Million+: Automated conversations processed by the platform monthly.
- Up to 85%: Reduction in customer service costs for its clients.
- 50%: Reported increase in customer satisfaction scores for its users.
A Strategic Return to Original Leadership
The re-acquisition sees founders Dr. Mohamed El-Dessouky (CEO) and Dr. Eslam M. Esam (CTO) regaining full ownership of the company. This pivotal decision provides Tactful AI with enhanced strategic autonomy and allows for a sharper focus on the specific needs of the MENA market, alongside its continued global expansion plans. The move is set to accelerate the company’s innovation pipeline and strengthen its market position.
The AI-Powered Customer Experience Engine
Tactful AI’s core offering is an AI-powered omnichannel customer experience platform designed to revolutionize how businesses interact with their customers. The platform seamlessly integrates with various communication channels—including messaging apps, social media, web, and voice—to automate customer interactions at scale. Leveraging advanced natural language processing (NLP) and deep analytics, it streamlines operations and significantly enhances customer satisfaction.
A Testament to Egyptian Tech Resilience
Tactful AI’s re-acquisition and renewed growth trajectory highlight the strength and resilience of the MENA tech ecosystem, particularly within Egypt’s vibrant startup scene. This development showcases the ability of regional founders to not only innovate locally but also to navigate complex international corporate structures to regain control and drive their own global vision.
About Tactful AI
Founded by Dr. Mohamed El-Dessouky and Dr. Eslam M. Esam, Tactful AI is an Egyptian-born leader in AI-powered omnichannel customer experience solutions. The company serves a diverse and high-profile client base that includes Fortune 500 companies and government entities.
Looking Ahead
With its founders back at the helm, Tactful AI is strategically positioned for accelerated growth. The company plans to intensify its focus on research and development to further enhance its AI capabilities and will continue its expansion into new markets across MENA and Europe, solidifying its position as a global leader in its field.
Source: Zawya
