WideBot, an Egyptian artificial intelligence company, has announced the official launch of its AI Voice Agent for WhatsApp Business calls, marking a first for the MENA region. The new solution enables governments and large enterprises to automate customer and citizen interactions through real-time, multi-dialect Arabic voice conversations on the region’s most popular communication platform.
A New Era for Customer Interaction
WideBot’s new AI Voice Agent is engineered to understand multiple Arabic dialects, respond intelligently in real-time, and execute complex voice commands. This allows organizations to automate a high volume of calls for services such as booking appointments, managing orders, handling inquiries, and processing government transactions without relying on traditional call center infrastructure. The launch aims to make AI a natural and seamless part of every customer interaction, making every call smarter and more efficient.
Powered by In-House Arabic LLM
The voice agent’s capabilities are driven by WideBot’s proprietary AQL GenAI, the company’s in-house Large Language Model (LLM) built specifically for Arabic. The system leverages advanced Speech-to-Text (STT) and Text-to-Speech (TTS) technologies tailored for government and enterprise applications across the Middle East. This ensures not only linguistic accuracy across various dialects but also full compliance with local data protection and privacy regulations, a critical factor for clients in sensitive sectors.
Targeting Government and Enterprise
With this launch, WideBot is targeting major organizations in banking, insurance, telecommunications, and healthcare, as well as government bodies. The platform empowers these institutions to deliver secure and scalable voice-based services directly through WhatsApp. For governments, this offers a modern channel to interact with citizens, while enterprises can significantly enhance customer service capacity and operational efficiency by automating end-to-end interactions on a single, widely-used platform.
About WideBot
Founded in Cairo in 2016 by Mohamed Nabil, Mohamed Mostafa, and Saif Ahmed, WideBot is an Arabic artificial intelligence company specializing in enterprise and government solutions. The company serves over 350 clients across 12 countries, including prominent entities such as the Saudi Ministry of Hajj and Umrah and the Egyptian Tax Portal.
Source: Waya
