Emirates NBD, a leading banking group in the MENAT region, has launched a new Business Support Package designed to help Small and Medium-sized Enterprises (SMEs) navigate operational challenges over the coming months. The initiative introduces a series of temporary fee-relief measures aimed at easing the burden on businesses managing their day-to-day costs and cash flow.
Quick Facts
- New support package for UAE SMEs.
- Includes waivers on various banking fees.
- Offers discounts on key trade services.
Inside the Support Package
The financial relief measures are aimed at providing tangible support to the business community. Key components of the package include a waiver of loan deferment fees, allowing businesses more flexibility with their existing credit lines.
Other waivers cover operational costs such as international courier charges for business card deliveries, cheque return fees resulting from unforeseen cash flow issues, cash withdrawal fees at ATMs across the UAE and GCC, and business debit card replacement fees.
In addition to fee waivers, Emirates NBD is offering a 30% discount on charges for letters of credit and letters of guarantee, critical services for businesses involved in trade. The bank is also offering a 40% discount on its Cash Management services.
A Coordinated Effort for Economic Stability
This move by Emirates NBD aligns with broader economic support initiatives from UAE authorities. It complements the Dubai Government’s recently approved AED 1 billion in economic facilitation measures and the Central Bank of the UAE’s comprehensive Financial Institution Resilience Package, both designed to reinforce the stability of the local economy.
Hamad Mohamed Zayed, Group Head of Business Banking at Emirates NBD, commented: “Emirates NBD is pleased to introduce the Business Support Package reinforcing Emirates NBD’s commitment to supporting SMEs by offering them greater flexibility at a time when it matters most. We remain committed to the growth of the sector and to prioritising the financial wellbeing of our customers amidst operational challenges and liquidity pressures.”
He added, “Through the package, we aim to build confidence and provide meaningful support as the UAE continues to consolidate its position as a global competitive economy. Our services remain fully operational, seamless and secure, reflecting the trust businesses place in us.”
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9.8 million active customers. As of 31st December 2025, total assets were AED 1.164 trillion, (equivalent to approx. USD 317 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 787 branches and 4,526 ATMs / SDMs.
Source: Zawya
