In a significant move to enhance rider safety and well-being, talabat has announced new mandatory operational standards for all its fleet partners in the UAE. The updated framework requires any company deploying riders on the talabat platform to meet a new, defined set of standards for safety insurance, accident-related medical expenses, and overall coverage, setting a new benchmark for rider care in the region’s delivery industry.
Raising The Bar For Rider Welfare
Under the new policy, fleet partners are now required to upgrade their riders’ insurance to provide broader and more impactful protection. This proactive measure is part of talabat’s ongoing commitment to strengthening the ecosystem that supports the riders at the heart of its operations. The initiative aims to ensure that every rider feels valued and protected while on the job.
“We understand the vital role riders play in our communities, and we are proud to serve as a key contributor in strengthening the ecosystem that supports them,” said Simonida Subotic, Vice President and Managing Director at talabat UAE. “Enhancing the accident insurance coverage requirements from our fleet partners is part of our broader duty of care to ensure every rider feels protected and supported in their daily work.”
A Commitment To A Safer Ecosystem
Beyond the enhanced coverage, the new framework is designed to create a more transparent and efficient claims process. This ensures that riders receive timely access to medical care and clearer support in the event of an accident. The initiative is a key component of talabat’s broader efforts to advance rider welfare, which include programs focused on safety, professional upskilling, financial literacy, and community engagement.
About talabat
talabat is the leading on-demand delivery platform in the Middle East and North Africa (MENA) region. Founded in Kuwait in 2004, it offers food, grocery, and other convenience products across the UAE, Oman, Qatar, Bahrain, Jordan, Iraq, and Egypt. Headquartered in Dubai and a subsidiary of Delivery Hero SE, talabat connects millions of customers with thousands of partners and riders through its advanced technology platform.
Source: Zawya
