ZIWO, a UAE-based AI-powered contact centre platform, has secured a strategic growth credit investment from the Amplify Growth Fund. The value of the deal, managed by Ajeej Capital (DIFC) Limited, remains undisclosed.
This investment follows a period of significant enterprise adoption for ZIWO, which has seen its revenue grow 6.6x since its Series A round. The new capital is earmarked to accelerate the company’s expansion across the GCC, enhance its regional partnerships, and further develop its advanced AI automation and voice intelligence technologies.
Fueling AI-Driven Expansion Across the GCC
With the fresh funding, ZIWO aims to scale its presence across more than 10 countries in the MENA region, a market experiencing rapid enterprise digital transformation. The company plans to deepen its regional partnerships and integrations, empowering organizations to manage high-volume customer interactions more effectively through advanced AI.
ZIWO’s cloud-native Contact Center as a Service (CCaaS) platform has already gained strong traction, serving over 1,000 customers across more than 20 industries. The platform offers enterprise-grade features such as real-time voice intelligence, automated quality assurance, predictive analytics, and multilingual generative AI that supports multiple Arabic dialects alongside English and French.
A Strategic Partnership for Regional Growth
The investment signals strong confidence in ZIWO’s Arabic-first approach and its deep understanding of the region’s operational needs.
“Across the Middle East, organisations are accelerating digital transformation at an unprecedented pace. From the beginning, ZIWO has focused on building Arabic-first AI and cloud technologies designed specifically for the operational realities of the region. Amplify Growth Fund’s investment will allow us to accelerate innovation in voice AI and intelligence, while continuing to deliver a secure, scalable, and locally compliant platform for our customers,” said Renaud de Gonfreville, Co-Founder and CEO of ZIWO.
Sharaf Sharaf, Fund Head for the Amplify Growth Fund at Ajeej Capital, commented on the partnership, “The Amplify Growth Fund is partnering with ZIWO as the company accelerates its expansion across MENA. ZIWO has demonstrated strong traction, a highly scalable platform, and a deep understanding of regional regulatory and operational requirements. We believe these strengths position the company to build a leading presence in AI-enabled, cloud-based customer communications across the region.”
About ZIWO
Founded in 2010 by Renaud de Gonfreville and Eric Ouisse, ZIWO provides an Arabic-first, AI-powered cloud Contact Center as a Service (CCaaS) platform. It enables enterprises to manage voice, messaging, and digital customer interactions through a unified, intelligent system designed for the complexities of the Middle East market.
About Amplify Growth Fund
The Amplify Growth Fund is a strategic investment fund managed by Ajeej Capital (DIFC) Limited. It partners with high-traction, scalable companies to support their expansion and leadership in key regional markets.
Source: Wamda
