Abu Dhabi is developing government services that anticipate residents’ needs instead of waiting for them to submit requests, with the emirate targeting a fully AI-native government by 2027.
The approach is already being tested through Tamm, Abu Dhabi’s government services platform, which brings together more than 1,170 public and private-sector services. Car registration can be handled automatically through AutoGov, which stores user preferences, identifies suitable options and alerts residents when payment is due. Officials are also exploring whether passport renewals could be completed without residents initiating the process.
Ruba Youssef Al Hassan, director general of Abu Dhabi’s Department of Government Enablement, said the goal is to give people back time spent dealing with administration. She cited an example in which Tamm identified an unusual pattern of traffic fines, prompting a call centre worker to offer a challenge that led to one fine being removed.
The government said AI will support, rather than replace, human interaction in sensitive situations. It is also being used to assess call-centre workers’ tone, language and empathy, while flagging conversations that may be deteriorating.
DGE has launched AiNative with OpenAI, Microsoft and Mohamed bin Zayed University of Artificial Intelligence. The programme aims to train 20,000 government employees by the end of the year, alongside a free public programme covering uses such as personal finance, small business management and job searches.
Source: AGBI
