Topnet, a leading Tunisian internet service provider, is placing its customers at the core of its strategy by accelerating innovation through significant investments in high-speed broadband and artificial intelligence. The company aims to deliver a more efficient, seamless, and accessible internet experience to all Tunisian households.
Expanding Network for Digital Demands
Throughout 2025, Topnet expanded the capacity of its network’s points of presence (PoPs) by approximately one terabyte, increasing its total network capacity by 30% from 2.3 TB to 3 TB. This strategic investment significantly improves connection stability and the quality of browsing for its users.
This capacity boost is a direct response to the growing daily digital activities of Tunisian families, including streaming, remote work, cloud computing, online gaming, and e-learning. These services all demand a reliable, fast, and stable internet connection, which the enhanced network is designed to provide.
Strategic Partnership for Fiber Optic Dominance
As a leader in home connectivity and high-speed solutions, Topnet is accelerating the migration of its subscriber base from copper to fiber optic networks. This transition leverages the infrastructure of its partner, Tunisie Telecom, which boasts the most extensive network coverage across Tunisia.
Topnet’s fiber optic packages range from 50 Mbps to 1 Gbps, maintaining highly competitive market pricing. This ensures superior performance is available to all customers without compromising on quality. Compared to alternative solutions like 5G boxes, which are often limited to 100 Mbps and dependent on wireless coverage conditions, Topnet’s fiber optic service establishes itself as a more reliable, sustainable, and suitable solution for modern household needs.
AI-Powered Customer Service with Topy
Beyond infrastructure, Topnet is innovating its customer relations by deploying “Topy,” its intelligent AI-powered virtual assistant. Available 24/7, Topy is designed to simplify and enhance the customer journey.
The virtual assistant supports customers by providing instant, personalized answers to inquiries, offering streamlined commercial and technical assistance, and giving users clearer visibility into their services and requests. Through Topy, Topnet transforms AI into a tangible tool for customer service, reducing wait times and improving the quality of interactions, complementing the human expertise of its dedicated support teams.
About Topnet
Topnet is a leading Tunisian Internet Service Provider (ISP) and a subsidiary of Tunisie Telecom. The company focuses on providing high-speed internet solutions, including fiber optics, to residential and business customers across Tunisia. Topnet is committed to delivering a benchmark customer experience through continuous technological innovation and network enhancement.
Source: Successful Tunisia
