HUMAIN and EY are expanding their strategic partnership to develop what they describe as Saudi Arabia’s first AI-native business process outsourcing (BPO) service.
The new model will combine HUMAIN’s artificial intelligence infrastructure, intelligent agents and automation capabilities with EY’s industry expertise, operational knowledge and market development experience. Rather than adding AI tools to existing processes, the partners aim to build the operating model around AI from the start.
HUMAIN said the service will bring together intelligent agents, automation, advanced analytics and human expertise across business functions. The initiative is built around HUMAIN ONE, the company’s agentic AI platform for deploying AI-supported workflows and automation within enterprises.
Under the expanded partnership, EY will contribute functional and sector expertise, along with support for market development, marketing and commercial expansion. HUMAIN will provide the underlying AI technology, infrastructure and agent ecosystem.
The companies said the model is designed to help organisations simplify operations, speed up decision-making and give employees more time to focus on building, creativity and leadership. HUMAIN also said the service is being developed in Saudi Arabia with the potential to expand into global markets.
Source: Jawlah
