Tactful AI has added Hatem Dowidar, the former Group CEO of e&, to its investor base through a direct investment in the startup’s Pre-Series A extension round. The financial terms were not disclosed.
Dowidar led e& from 2020 through March 2026 after joining the company as chief operating officer in 2015. He previously spent 16 years in executive roles at Vodafone, including as CEO of Vodafone Egypt. In total, he brings more than 25 years of experience across telecommunications and technology.
Tactful AI is preparing to launch its next generation of agentic AI technology for customer experience operations. The company said its platform enables enterprises to build and adapt end-to-end CX workflows, while keeping human oversight and approvals in place.
According to the company, its platform has recorded an 11.7x increase in annual recurring revenue and a 32x rise in monthly customer conversations processed since January 2025. Its clients include Elaraby Group, Raneen, 2B, Lucky One, Erada Finance and Simplex.
The extension follows Tactful AI’s initial Pre-Series A round, announced in February 2026 and co-led by Foras AI and M Empire. The startup is targeting a Series A round in 2027.
Source: Fintech Gate
