Aramex is expanding its use of artificial intelligence from delivery route optimisation to predicting shipping disruptions and assessing alternative transport options before problems escalate.
Amadou Diallo, CEO of Aramex Group, told Asharq Al-Awsat that the company already uses intelligent planning and routing systems to support thousands of real-time delivery decisions. The next phase will use data on demand, capacity, weather, congestion and border conditions to identify early disruption signals and help teams decide when to shift routes or move shipments between road, air and sea transport.
The company said customers are increasingly looking for supply chain resilience and continuity, alongside cost and delivery speed. In response, Aramex has activated alternative routes through its Middle East gateways, including road solutions between Europe and the region, while expanding chartered air and sea capacity during 2026 disruptions.
Aramex is also pursuing what it calls “selective resilience,” focusing backup capacity and operating alternatives on the most vulnerable parts of its network rather than maintaining costly reserves everywhere.
Diallo said Saudi Arabia could strengthen its role in connecting logistics corridors across Asia, Europe and Africa through better integration of ports, airports, roads, railways and logistics zones. He also stressed that AI will support, not replace, human expertise, particularly when sudden geopolitical events fall outside historical data patterns.
Source: Jawlah
