UAE-based OpenCX, an AI-native enterprise customer communication platform, has successfully raised $7 million in a funding round. The round was co-led by the prestigious Silicon Valley accelerator Y Combinator and X by Unifonic, a technology investment firm from Saudi Arabia, with additional participation from Shorooq and Sadu Capital.
The new capital injection will fuel the company’s next phase of growth, enabling it to scale its platform to meet rising enterprise demand and to spearhead its expansion into Saudi Arabia and the wider GCC region.
Enterprise-Grade AI for Complex Communications
Founded by Mohammad Gharbat and Mohammad Tabaza, OpenCX addresses a critical challenge for large organizations: scaling customer support and communication without sacrificing quality, control, or responsiveness. The platform is specifically designed for complex, high-volume, and regulated environments such as fintech, healthcare, and logistics.
The company’s advanced AI engine automates over 70% of customer interactions across diverse channels, including voice, chat, email, and messaging. According to OpenCX, its technology achieves a 77% average automation rate and a 30-second average response time, allowing enterprises to manage mission-critical communications with greater efficiency and reliability.
Strategic Backing from YC and Unifonic
The funding round highlights significant investor confidence in OpenCX’s model. This marks Y Combinator’s second investment in the startup, following its participation in the Winter 2024 batch, signaling strong belief in its enterprise trajectory.
The co-lead investment from X by Unifonic provides strategic alignment, given its focus on communication and customer engagement platforms. The participation of prominent regional VCs like Abu Dhabi’s Shorooq and Riyadh-based Sadu Capital further validates OpenCX’s potential within the MENA market.
Saudi Arabia Expansion on the Horizon
A key component of OpenCX’s growth strategy is its planned expansion into Saudi Arabia. The company intends to establish a regional office in the Kingdom in the coming months, hire local talent, and work closely with regional enterprises.
OpenCX views the Kingdom’s accelerating adoption of AI as a major growth driver through 2026, positioning itself to capture the increasing demand for sophisticated customer engagement solutions in one of the region’s largest and fastest-growing markets.
“Our focus has always been on helping organizations scale confidently, without customer communication becoming a limiting factor. OpenCX is built to operate where the stakes are high, the workflows are complex, and trust matters,” said Mohammad Gharbat, CEO and co-founder of OpenCX.
About OpenCX
OpenCX provides an AI-native customer communication platform tailored for large enterprises. The platform is designed to automate customer interactions across multiple channels, including voice, chat, and email, enabling organizations in regulated and high-volume sectors to scale their support operations efficiently while maintaining high standards of quality and control. Its clients include global names like MoneyGram, Mollie, and TicketSwap.
Source: Waya
