Following its record-breaking $30 million Series B funding round in 2025, Riyadh-based AI customer experience management platform Lucidya has announced the launch of its Enterprise AI Agent platform. The move drives the company’s 2026 strategic growth plan, focusing on continued product innovation and accelerated expansion across the wider MENA region.
Quick Facts
- Raised a record $30 million Series B in 2025.
- Achieved 3x year-over-year sales growth in Q4 2025.
- Platform detects over 15 Arabic dialects with 92%+ accuracy.
Scaling Autonomous AI for Arabic Enterprises
Unlike Western artificial intelligence solutions that require extensive customization for local markets, Lucidya’s new platform is purpose-built for the MENA region. The cloud-native system operates with autonomous capabilities, allowing organizations to scale customer service operations without proportional headcount growth.
The system natively detects over 15 types of Arabic dialects, including slang and code-switching, achieving higher than 92% accuracy. It relies on cultural intelligence rather than simple translation layers, ensuring interactions understand regional idioms while strictly adhering to Saudi PDPL and other regional data protection requirements.
“The AI experimentation phase is over in MENA. Enterprises are now operationalizing AI at scale, and they need platforms built specifically for Arabic markets,” said Abdullah Asiri, CEO and Founder of Lucidya.
“Our 3x sales growth proves that regional organizations are ready for AI agents that truly understand their languages, cultures, and regulatory requirements. This platform represents the next era of customer experience – where AI works autonomously alongside teams to deliver exceptional service at scale,” Asiri added.
Operational Impact and Commercial Growth in MENA
The launch aligns with a broader shift among MENA enterprises moving from initial technology testing to full-scale operationalization. Lucidya’s own commercial metrics reflect this market maturity. In Q4 2025, the company achieved 3x sales growth compared to Q4 2024, with new sales in that single quarter exceeding the total of its first six years combined.
For enterprise clients, the deployment of the AI Agent platform delivers clear operational impact. The system handles thousands of simultaneous conversations at a fraction of traditional costs, delivering 24/7/365 customer service with sub-second response times.
According to the company, the platform reduces average customer service costs by 60% to 70% while achieving first-contact resolution rates above 90%.
GCC Expansion and R&D Investment Strategy
To support accelerating regional demand, Lucidya is opening its first GCC sales office outside of Saudi Arabia. This expansion allows direct coverage of enterprises across the broader MENA market and positions the company to capture a larger share of a regional CRM market projected to reach $4.6 billion.
Simultaneously, Lucidya is increasing its investment in its AI and R&D teams by 40%. The company plans to expand its core capabilities—which currently include social listening, OmniServe, feedback management, and media monitoring—by launching two specialized solutions in 2026.
The upcoming pipeline includes a Unified Case & Ticketing Management system featuring SLA-driven automation and AI-native routing, alongside an AI-Driven Marketing Automation platform. The marketing solution will support campaign orchestration, content generation, and real-time sentiment analysis across all integrated Arabic dialects for highly localized campaigns.
About Lucidya
Lucidya is a Riyadh-based, AI-native Customer Experience Management (CXM) platform. The company provides autonomous, culturally intelligent, Arabic-first customer service and marketing solutions, empowering MENA organizations to deliver localized, high-scale enterprise support and actionable customer intelligence.
Source: Zawya
